01
Eligibility for Returns
Items may be eligible for return when the request is made within 30 days of delivery and the product is returned in a condition suitable for review. Products should include original accessories, manuals, parts, packaging materials, and any included components whenever possible.
Products that are damaged after delivery due to misuse, improper handling, unauthorized modification, or installation issues not caused by the product itself may not qualify for a standard refund. If you are unsure whether your order qualifies, contact our support team before taking further action.
Keep Packaging
Original product packaging helps protect the appliance during return handling and review.
Contact Support First
Our team will confirm return instructions before the item is sent back.
Order Details Matter
Please provide your order number, email, photos if needed, and a clear explanation of the issue.
02
Refund Processing
Once a returned item is received and reviewed, Velric Appliances will notify the customer regarding approval or next steps. If approved, the refund may be processed back to the original payment method. Refund timing can vary depending on the payment provider, card issuer, or bank.
If a refund does not appear after it has been processed, customers should first check with their payment provider or bank. Velric Appliances support remains available to help confirm refund status from our side.